Terms and Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Consent to Terms
By using or accessing this Website, you signify your consent to be bound by these Terms. The Company reserves its rights to update or modify these Terms at any time without prior notice. Please read these Terms carefully before accessing the Website. These Terms constitute an electronic record within the meaning of the applicable law and do not require any physical or digital signatures.
Any statements made on the Website in respect of the product(s) or efficacy thereof, have not been evaluated by any government or regulatory authority. The product(s) listed for sale on this Website are not intended to diagnose, treat, cure or prevent any disease or any medical condition. The views and nutritional advice expressed on the Website are not intended for the purpose of providing medical advice in any manner whatsoever. Please always consult your health care provider or medical professional if you are taking any medications or have any medical condition. Individual results may vary.
Any person working for/freelancing/interning with Truly Health Private Limited or associated with the brand Truely Health is not liable for any unintended side effect(s) or reaction caused by consuming the product.
Your Use of Website
Use of the Website is available only to persons who are competent to contract under the Indian Contract Act, 1872. If you are a minor, i.e. under the age of 18 years, you may use or access the Website only with the involvement of your parent/ guardian, who agree to be bound by these Terms. While we endeavour to ensure the uninterrupted and error-free transmission of this Website, due to the nature of the internet, this cannot be guaranteed. Your access to the Website may be occasionally suspended or restricted for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. We will attempt to limit the frequency and duration of any such suspension or restriction.
The Company grants you a limited licence to access and use the Website for personal purposes only. This Website or any portion thereof (including any copyrighted material, trademarks, or other proprietary information) may not be used, reproduced, duplicated, copied, sold, resold, distributed or otherwise exploited for any commercial purpose without express written consent of the Company.
You must not use the Website in any way that causes, or is likely to cause, the Website to be interrupted, damaged or impaired in any way. You must use the Website for lawful purposes only and not for fraudulent purposes, or in connection with a criminal offense or other unlawful activity or to send, use or reuse any material that does not belong to you; or is illegal, offensive (including material that is sexually explicit content or which promotes racism, bigotry, hatred or physical harm), deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libellous, obscene, pornographic, paedophilic or menacing; ethnically objectionable, disparaging or in breach of copyright, trademark, confidentiality, privacy or any other proprietary information or right; or is otherwise injurious to third parties; or relates to or promotes money laundering or gambling; or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of India or friendly relations with foreign States; or objectionable or otherwise unlawful in any manner.
You acknowledge and undertake that you are accessing the Website and transacting on the Website at your own risk. You further acknowledge and undertake that you will use the Website to order product(s) only for your personal use and not for business/ re-sale purposes. In case you wish to purchase the product(s) for business/ commercial/ re-sale purposes, please reach out to the Company on the details provided below. While we have taken precautions to avoid inaccuracies in content, this Website, all content, information (including the price of products), software, products, services, and related graphics are provided as is, without warranty of any kind.
Communications to you
When you visit the Website, you are communicating with us electronically. You will be required to provide your details such as a valid phone number, email address etc. while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the Website or by any other mode of communication. By using this Website, you consent to receive such communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the Website and/or your order placed on the Website.
Contract of Sale
Your order on our Website is your offer to us to buy the product(s) in your order. We accept your offer, and conclude our contract of sale, i.e. the contract between you and the Company, for the product(s) ordered by you, when we dispatch your product(s) and send you an email confirming the dispatch.
You may pay for any product purchased on the Website using the payment options made available once you place your order. In case you choose to pay for your order using the ‘Cash on Delivery’ option, you will be charged an additional amount of INR 90 over and above your total order value.
Shipping, Returns and Refunds
Any product you order on our Website shall be dispatched within 5 business days of the date on which you successfully place an order on our Website. However, in situations beyond the Company’s control, the Company may not be able to deliver your product(s) as per the above time-lines. In such cases, the Company will ensure delivery of the product(s) as soon as practicable. This does not hold true for orders in the 'Pre-Order' category.
The Company does not accept returns and/ or exchange of the products listed on the Website due to the nature of the products. However, products whose packaging is damaged in transit or which are found to be defective on delivery can be exchanged, provided that you inform the Company about such damage/ defect within 24 hours of receipt of the product. Further, in any case if the product is found to be have been tampered with or used after the delivery then the Company reserves its rights to reject the exchange of the said product. You can reach out to the Company at the contact details provided below in case you wish to exchange your purchased product.
In case a product is purchased during a sale, the purchase is a final one without any return/refund policy applicable unless the product is damaged/defective.
We endeavour to provide the most accurate information for our products sold on the Website, including information on the details, specifications, pricing, availability, dispatch timings etc. of the products. As we process your order, you will be informed by e-mail if any products you order turn out to be unavailable.
You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us and you agree to bear any and all applicable taxes including but not limited to VAT/CST, service tax, GST, duties, and cesses etc.
If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
The Company will not be held responsible for any delay or failure to comply with its obligations under these Terms if the delay or failure arises from any cause which is beyond the reasonable control of the Company. This condition does not affect your statutory rights.
By using this Website, you agree to indemnify and hold harmless the Company from any claim, action or demand (including attorney's fees) made by any third party or penalty imposed due to or arising out of your breach of these Terms, or your violation of any applicable law or the rights of a third party.
Reservation of rights
If you breach these conditions and the Company does not take any action, the Company will still be entitled to use its rights and remedies in any other situation where you breach these conditions. The Company reserves the right to restrict or withhold access to this Website at any point in time.
Governing Law & Dispute Resolution
These Terms are governed by the laws of India and the courts at Mumbai shall have exclusive jurisdiction over any matters/ disputes in relation to these Terms and/ or this Website.